Return & Exchange

At ENICET BATHWARE, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we’re here to help with smooth return or exchange options.


1. Eligibility for Return & Exchange

When you visit or make a purchase on our website, we may collect the following types of information:
You can request a return or exchange if:

  • You received a damaged, defective, or wrong product
  • The product is unused, in its original packaging, with all accessories/manuals intact
  • The return request is raised within 7 days of delivery


Products Not Eligible for Return

  • Used, installed, or damaged items due to misuse
  • Products without original packaging, invoice, or accessories
  • Items damaged due to incorrect installation or mishandling
  • Custom-made or special order products
  • Items purchased during clearance or sale (unless defective)


2. How to Initiate a Return/Exchange

To request a return or exchange:

  1. Contact our support team via:
    📧 Email: helpenicet@gmail.com

📞 Phone: 97278 04040

 

2. Share your:

  • Order ID and registered mobile/email
  • Reason for return or exchange
  • Clear images/videos of the issue


Our support team will verify and respond within 24–48 hours.


3. Pick-up & Reverse Shipping

  • For eligible returns, a pickup will be arranged by our courier partner.
  • Reverse shipping is free for damaged/defective items.
  • For other returns (e.g., change of mind), shipping charges may apply.


4. Refunds (if applicable)

  • Once we receive and inspect the returned item, we’ll initiate the refund:
  1. Prepaid Orders: Refunded to your original payment method within 7–10 business days
  2. COD Orders: Refunded via UPI or bank transfer after verification
  • We do not offer refunds on shipping fees or installation costs


5. Exchange Process

If you request an exchange:

  • A replacement product will be shipped after the original item is received and verified.
  • If the requested item is unavailable, we will offer a or refund.


Important Notes

  • Please do not send the product back without confirmation from our support team.
  • Ensure the product is packed securely to avoid damage during return shipping.
  • ENICET reserves the right to decline returns that do not meet the policy terms.


Our Promise


Your satisfaction is our top priority. We’re committed to resolving your concerns in a timely and hassle-free manner.


Contact Us

📧 Email: helpenicet@gmail.com

📞 Phone: 97278 04040

📍 Address: Plot no. 3, Gitanjali Industrial Zone, Rajkot Highway, Vadal, Junagadh, Gujarat-INDIA.