Shipping & Delivery Policy
At ENICET BATHWARE, we aim to deliver your products safely and on time. Please read our Shipping & Delivery Policy to understand how we handle shipping for our customers across India.
1. Order Processing Time
- Orders are typically processed within 1–3 business days of receiving payment.
- Orders placed on weekends or public holidays will be processed the next working day.
- Custom or bulk orders may require additional time; we’ll contact you with details.
2. Shipping Methods & Carriers
- We use trusted courier partners like Delhivery, Blue Dart, DTDC, and India Post depending on your location and product type.
- You will receive a tracking number via email or SMS once your order is shipped.
3. Shipping Charges
- Free Shipping on all prepaid orders above ₹999.
- A nominal shipping charge (₹49–₹149) may apply for orders below ₹999 or for Cash on Delivery (COD) orders, based on weight and location.
4. Delivery Coverage
- We currently ship across all major cities and towns in India.
- If your pin code is non-serviceable, our team will contact you for alternatives or refund.
5. Order Tracking
- Once shipped, you’ll receive a tracking link via SMS/Email.
- You can also track your order via the "Track My Order" section on our website.
6. Delays & Exceptions
ENICET is not liable for delays caused by:
- Incorrect or incomplete delivery address
- Customer not available at time of delivery
- Natural disasters, strikes, or courier disruptions
7. Damaged or Missing Products
If your order is damaged in transit or incomplete, please:
- Take clear photos of the package and product.
- Contact our support team within 48 hours of delivery.
- We will arrange a replacement or resolution as per our return policy.
8. Customer Support
For any questions or updates about your order:
📧 Email: helpenicet@gmail.com
📞 Phone: 97278 04040
📍 Address: Plot no. 3, Gitanjali Industrial Zone, Rajkot Highway, Vadal, Junagadh, Gujarat-INDIA.
